Nine Minds has developed an AI solution that makes life easier for workplaces and employees. The solution essentially becomes part of the customer support team, optimizing efficient service response and delivery.
Nine Minds’ first product, “Alga by Nine Minds,” was developed specifically for Managed Service Providers (MSPs), to lighten the workload created by the constant flood of tickets.
Successful MSPs should be able to support 200 to 250 users per tech. By automating the ticket generation to resolution process, MSPs can provide best-in-class service with optimal efficiency, allowing them to grow and be profitable.
Alga has been trained on thousands of real IT service tickets, allowing her to identify the nature and urgency of incoming customer requests. Alga can also compile detailed summaries of each issue, generate intelligent instructions for agents, and craft natural client-ready responses.
The AI is so advanced that it recognizes sentiment and generates natural sounding responses, enabling service providers to provide quick customer communications.
Alga by Nine Minds is a valuable tool that assists service providers in showcasing their performance. It does so by generating detailed client-ready reports that encompass response times, the number of issues resolved, and their categorization.