Welcome to our Feature Spotlight Series, where we dive into the unique functionalities of Alga, our AI-powered assistant designed specifically for Managed Service Providers (MSPs). In this edition, we’re focusing on one of Alga’s most powerful features: Intelligent ticket summaries.
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Automation has become an essential skill for IT professionals and business owners, particularly those working in Managed Service Provider (MSP) environments. While Remote Monitoring and Management (RMM) tools are available, they can be expensive and sometimes overly complex for specific tasks. This guide will demonstrate how IT professionals can use AI automation to monitor patch status across multiple machines without relying on an RMM tool.
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Learning about and implementing the latest technologies is a large part of MSP success. Artificial Intelligence (AI) has become an asset for MSPs, offering tools that enhance efficiency, streamline processes, and improve service delivery. However, choosing the right AI tools tailored to your specific needs can be challenging. This guide will help you navigate the selection process, ensuring you make informed decisions that align with your business goals.
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We had the pleasure of exhibiting at ChannelCon by CompTIA, held at the Hyatt Regency Hotel in Atlanta, Georgia, in 2024. Here’s a detailed recap of our experience:
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In a recent experiment, we set out to quantify just how much time Alga can save MSP technicians. We filmed a video with two individuals, each tasked with summarizing the same help desk support ticket. One person used Alga - they downloaded the extension and it popped up with a ticket summary right on their PSA platform - while the other person didn’t use Alga. The results were astounding.
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We are excited to share some updates and improvements we've made to Alga's chat. These enhancements are designed to make your experience smoother and more efficient.
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