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Troubleshooting and Frequently Asked Questions

Troubleshooting Guide for Alga (Extension)

If you are encountering difficulties with Alga, the following steps may help resolve your issue. If none of these troubleshooting steps work, please get in touch with us at support@nineminds.com and someone will reach out to you to resolve the issue.

Refresh Chrome or Edge

Log Out and Back Into Connectwise

Enable Connectwise Notifications

Update Connectwise

Update Chrome or Edge

Restart Chrome or Edge

Toggle Extension Off and On

Troubleshooting Guide for Alga Pro (Chat)

Refresh, Start a New Chat, and Ask Differently

Log Out and Back In

Give Context

Frequently Asked Questions

How much does it cost?

How do you guys make money if Alga is free?

How does the extension help with my workflow?

Where do I go to download the extension?

How does Alga know how to respond to customers?

Is Alga compatible with my browser?

Does it work on prem for Connectwise?

Which operating systems does Alga support?

What PSAs does Alga work with?

Can Alga be customized to meet my MSP’s best practices?

Does Alga work on mobile apps/devices? Can Alga work without wifi?

How is Alga different from other competitor AI/ChatGPT?

Why don’t I see the extension on my browser’s toolbar?

What AI model does Alga use? Is it just OpenAI/ChatGPT?

How can I transfer the information from the extension to the ticket?

Does the extension impact browser or system performance?

I have some great ideas for Alga! How do I give you guys feedback?

How do I get support?

Privacy

Do you train on/sell/store our data?

Do you ever share our data with third parties?

Troubleshooting and Frequently Asked Questions

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