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Troubleshooting Frequently Asked Questions

Troubleshooting Guide

If you are encountering difficulties with the Alga extension, the following steps may help resolve your issue:

If none of these troubleshooting steps work, please contact us at support@nineminds.com, and someone will reach out to you to resolve the issue.

Refresh Chrome or Edge
Log Out and Back Into Connectwise
Enable Connectwise Notifications
Update Connectwise
Update Chrome or Edge
Restart Chrome or Edge
Toggle Extension Off and On
Frequently Asked Questions
How much does it cost?
How do you guys make money if Alga is free?
How does the extension help with my workflow?
Where do I go to download the extension?
How does Alga know how to respond to customers?
Is Alga compatible with my browser?
Does it work on prem for Connectwise?
Which operating systems does Alga support?
What PSAs does Alga work with?
Can Alga be customized to meet my MSP’s best practices?
Does Alga work on mobile apps/devices? Can Alga work without wifi?
How is Alga different from other competitor AI/ChatGPT?
Why don’t I see the extension on my browser’s toolbar?
What AI model does Alga use? Is it just OpenAI/ChatGPT?
How can I transfer the information from the extension to the ticket?
Does the extension impact browser or system performance?
I have some great ideas for Alga! How do I give you guys feedback?
How do I get support?
Privacy
Privacy
Do you train on/sell/store our data?
Do you ever share our data with third parties?

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