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Alga by Nine Minds

Chat with your data.

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Plan Options

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Alga Free

$0 monthly


  • Summarization
  • Writes a new title
  • Writes a response to the customer
  • Suggests a new category
  • Gives advice on what to do next
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Alga Pro

$30 monthly per license


  • Summarization
  • Writes a new title
  • Writes a response to the customer
  • Suggests a new category
  • Gives advice on what to do next
  • Chat interface to chat with your data
  • Leverages your historical tickets in ConnectWise
  • Free 14 day trial
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About us

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About us

Established in 2023 by Robert Isaacs, Nine Minds is an AI company dedicated to shaping the future of technology solutions. Based in Clearwater, Florida, Nine Minds brings innovation to life by developing advanced artificial intelligence systems that empower businesses in the Managed Service Provider (MSP) space.

With a dedicated team of experts, Nine Minds is committed to pushing the boundaries of AI and machine learning. With their cutting-edge AI tailored solution made exclusively for MSPs, they hope to transform businesses and drive success.

About us

Points of Differentiation

01 - 07

  • Enhanced Productivity
  • Seamless PSA Integration & Implementation
  • Unlocking the Potential of Knowledge Bases
  • Improved Customer Satisfaction and SLA Performance
  • Lower Training and Education Costs
  • Improved Employee Morale
  • Adaptive Approach

Enhanced Productivity

Typing on keyboard

Support technicians often have little choice but to search siloed knowledge bases or community forums to respond to service requests. Nine Minds transforms this outdated and time-consuming process by enabling engineers to streamline “busywork,” providing detailed advice on how to solve each ticket, gathered from extensive internal data. The ability to serve more users without sacrificing quality means MSPs can efficiently scale their resources to drive more profits.

Seamless PSA Integration & Implementation

Handshake

Nine Minds offers effortless integration with Professional Services Automation (PSA) systems. In fact, the Nine Minds solution was designed for simplicity of use, allowing MSPs to immediately access deep IT knowledge without having to provide their own data. This \"out-of-the-box\" approach requires no data input or time-consuming training and drives efficiencies across the help desk and the organization as a whole.

Unlocking the Potential of Knowledge Bases

Brain

Access to MSP’s knowledge bases allows AI to understand minute patterns and make predictions. Specialized knowledge bases serve as a foundation for machine learning algorithms, enabling AI to continuously learn and adapt based on the evolving information landscape. This not only improves the efficiency of the support process, but also ensures that operators have the most up-to-date information at their fingertips.

Improved Customer Satisfaction and SLA Performance

Customer satisfaction

Nine Minds significantly reduces response times and enhances accuracy, enabling businesses to surpass their SLAs. Unlike generic automation tools or chatbots, Nine Minds delivers natural, engaging, and tailored responses that ensure clients feel valued and understood. This personalized, high-quality service, consistently maintained even on demanding days, leads to heightened customer satisfaction, improved retention rates, and more substantial growth for the MSP.

Lower Training and Education Costs

Education

For less experienced engineers, Nine Minds’ Alga works as a virtual mentor. With technical triage replaced by generated responses and recommendations, IT support becomes accessible to more team members. This reduces the need for initial training, opening the doors of opportunity to more people. In essence, Nine Minds’ Alga enhances the IT expertise throughout the team, streamlining processes and effectively managing the increasing influx of support requests.

Improved Employee Morale

Employee morale

Engineers are the backbone of successful MSPs, but staffing challenges can stretch the team thin. This is where Nine Minds steps in, alleviating the workload and fostering a more fulfilling work environment, free from the weight of laborious service requests. New insights, in turn, expand the team’s knowledge and help each agent grow in their career.

Adaptive Approach

Adaptive

Nine Minds offers an enterprise model that can be tailored to the specific needs of each MSP. By using the MSP's data and learning about their unique industry or customer base, the product can become stronger and more effective as it is used. This adaptive approach is key as it ensures that the solution remains relevant and valuable to MSPs over time.

Blog

The Importance of Data Privacy in Managed Services

The Importance of Data Privacy in Managed Services

In today's interconnected world, where businesses rely on managed services to handle their IT infrastructure, data privacy is the source of trust and integrity. Managed services encompass a spectrum of outsourced IT functions, ranging from cloud computing and network monitoring to cybersecurity and data storage. While these services allow businesses to become more efficient and scalable, they also necessitate a deep commitment to safeguarding sensitive information.

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Access infinite insights from historical tickets with Alga Pro

Access infinite insights from historical tickets with Alga Pro

We’re thrilled to introduce Alga Pro—an advanced chat interface set to revolutionize data engagement for Managed Service Providers (MSPs).

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The Future of IT Support: Emerging Technologies and Trends

The Future of IT Support: Emerging Technologies and Trends

The landscape of IT support is continually changing, and staying at the forefront of emerging technologies and trends is crucial for MSPs. In this blog post, we'll explore the exciting developments in the world of IT support and discuss how MSPs can leverage these innovations to enhance their business efficiency.

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