Recently, and to no one's disbelief, AI has been rising in popularity among individuals and businesses in all industries. AI brings intelligence and solutions to people across the globe with its endless computational abilities. It has been a great addition for most people, allowing them to complete tasks faster with a vast collection of knowledge at their fingertips.
Apart from the technicalities of AI, it also has the opportunity, if developed correctly, to not only give accurate outputs, but also to develop a sense of personality and allow the user to connect with it as if it were human. Our team believes that without humans, AI can't live up to its true potential. It needs human creativity and input to craft responses that seem natural to humans.
That's why here, at Nine Minds, we have a whole team of human writers whose job is to craft and feed the AI text, data, and realistic examples so that the AI is able to understand and interact with the world in a way a human would. This way, the AI can learn the little things that make humans human - like the variations of human language used, distinctions of culture, and even emotions.
"Every legitimate AI company uses writers to create content to train the models.", says Robert Isaacs, CEO and Founder of Nine Minds. Many existing companies rely solely on existing technologies to develop their AI models. That's where we differentiate ourselves from the rest - you can expect talking to our AI to feel just like talking to a friend - not a robot.
Human input is especially important when using it in a customer-facing environment like the help desk. Alga Pro is an AI tool that brings intelligence to IT technicians at the help desk, and our human writers that have trained it ensure that responses created by Alga sound empathetic and understanding to match the customer's sentiment. Alga is the ultimate IT assistant- knowledgeable and always happy to help.
In order to ensure our systems align with human preferences, we use reinforcement learning. This is what we rely on to fine-tune our large language models. We continuously refine our models based on feedback from our human writers who also evaluate the models.
"What you’re doing is taking human feedback and making it a little bit better and just polishing it up," Isaacs says. This allows for subtle adjustments to reflect on what our human writers find useful and appropriate. This continuous feedback is important for the AI to get into the habit of responding to human input in a way that is understanding and intuitive.
Creating an AI that has a sense of personality means developing systems that can adapt its responses to whole context and implications of communication, not merely responding to the input by the user. AI like this brings more to the table than just information - it can also give support and meaningful responses in a way that feels understanding and human.
As AI evolves, human input in the training and evaluation process remains the heart of AI development, making sure that as technology advances, it stays in touch with what it means to be human.