What’s New?
Chat Integration in Alga Extension
Our latest update to Alga Pro is designed to enhance MSP functions by bringing technicians’ data together quickly. The highlight is a brand-new feature that enables direct access to the Alga Pro chat within the extension, integrated seamlessly into your PSA platform. This functionality allows technicians to inquire about tickets and receive immediate technical insights, without having to exit their current PSA environment. For example, you can ask Alga to find related tickets or request relevant troubleshooting advice while keeping the current open ticket in view.
This is one step forward in our commitment to centralizing MSPs' data and making it easier and faster for help desk agents to get what they need from their data.
We've also fixed Alga Pro's chat to ensure consistent font output throughout conversations and added a feedback feature for messages to share your thoughts on specific responses.
In addition, we've done some extension fixes and added a few things we think you'll find helpful. The Alga extension now has a "No notes available" indicator when opening empty tickets. And, to prioritize your ease, user logins now last for more than 15 minutes. We fixed the unexpected summary and advice refresh on the extension when toggling between the two. Plus, navigate to the service board seamlessly with our extension now closing appropriately when using the back button.
Here’s what you can expect: Seamless Integration: Alga Pro integrates with the tools you already use. No need to switch PSA platforms or download any extensive software your team needs to learn. Alga Pro can be used directly on top of your existing PSA platform, allowing you to keep doing what you already do - just better.
Secure Interface: A major concern for many who integrate AI in their business is whether the data will be sold or trained on. Unlike most competitors, we never train on your data, nor do we sell any of your information to third parties. Your data is stored in our private data centers, and we always guarantee that you have full control over the data that is stored.
Unlimited Use: Chat with Alga Pro for as much as you want - at no additional cost. We don’t require you to pay to unlock more features. All of Alga Pro’s features are included in the $30 monthly cost per license. Alga the extension is free - generate summaries and advice as many times as you need for no cost, ever.
How It Works Accessing the chat is simple. If you’re already a user of Alga Pro, there is no extra cost. Just follow these steps:
We are confident this new feature will make technicians’ lives easier by providing instant access to relevant ticket information and troubleshooting advice right to the tools they already use. Whether you need to find related tickets or get quick solutions, Alga is here to help.
Here's a list of all that's new with Alga:
Curious to see how Alga can transform your help desk experience? Schedule a demo.
Download Alga free here.
We are excited about this update and can’t wait for you to try it out. Your feedback is invaluable to us as we continue to enhance your Alga Pro experience. Email us at feedback@nineminds.com or connect with our Feedback channel on Discord.
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Editor's Note: The version of Alga Pro discussed in this post is a previous iteration. We're currently working on an exciting overhaul with new features and improvements. While the current version is unavailable, stay tuned for updates on our next product release. Sign up for our emails to be the first to know about upcoming developments!
