Welcome to a new era.
Welcome to Alga PSA.
Welcome to Alga PSA.
Where seamless actually means seamless.
What Makes Alga PSA Different — and Better:
See why successful businesses are switching to Alga PSA. Explore the essential tools trusted by top MSPs worldwide to run and grow their business.
Streamlined Service Management
• From tickets to technician dispatch, handle every service request with complete control and efficiency.
• Log issues with detailed precision, track time for accurate billing, assign roles based on expertise, define your service catalog, manage resources and inventory, monitor systems in real-time, and schedule technicians intelligently based on location, skills, and priority.
• Resolve customer problems faster with built-in collaboration tools, automated workflows, and knowledge base integration—all from one intuitive, comprehensive interface.
• Log issues with detailed precision, track time for accurate billing, assign roles based on expertise, define your service catalog, manage resources and inventory, monitor systems in real-time, and schedule technicians intelligently based on location, skills, and priority.
• Resolve customer problems faster with built-in collaboration tools, automated workflows, and knowledge base integration—all from one intuitive, comprehensive interface.
Enhanced Billing & Client Experience
• Give clients the clarity they need with instant access to what matters most.
• Manage client and contact records, unify communication with integrated inbound/outbound email, and keep everyone in sync through a real-time customer portal.
• Clients enjoy immediate access to ticket updates, project progress, billing details, and shared documents.
• Simplify your billing process with professional, fixed-fee invoices, built-in templates, and basic tax configuration.
• Manage client and contact records, unify communication with integrated inbound/outbound email, and keep everyone in sync through a real-time customer portal.
• Clients enjoy immediate access to ticket updates, project progress, billing details, and shared documents.
• Simplify your billing process with professional, fixed-fee invoices, built-in templates, and basic tax configuration.
Optimized for What’s Next
• With powerful AI-driven features in development for our Hosted plan—including intelligent documentation, knowledge base integration, automation, smart ticket summaries, categorization, and response suggestions—Alga PSA is built to get smarter over time.
• The platform evolves alongside your business, continuously adapting to your needs and workflows.
• Payment integrations and advanced dashboards are also in the works to further enhance your operations!
• The platform evolves alongside your business, continuously adapting to your needs and workflows.
• Payment integrations and advanced dashboards are also in the works to further enhance your operations!
Comprehensive Ticketing
Create, manage, and resolve support requests with complete control. Our all-in-one ticketing system connects every aspect of your service delivery in one streamlined platform.
• Streamlined Ticket Creation: Build comprehensive tickets that automatically link to clients and service boards, with drag-and-drop document uploads and intelligent cross-referencing to related materials.
• Smart Assignment & Tracking: Assign tickets to the right agents instantly and monitor time investment with integrated time entry that captures every billable moment.
• Streamlined Ticket Creation: Build comprehensive tickets that automatically link to clients and service boards, with drag-and-drop document uploads and intelligent cross-referencing to related materials.
• Smart Assignment & Tracking: Assign tickets to the right agents instantly and monitor time investment with integrated time entry that captures every billable moment.
Technician Dispatch and Scheduling
Deploy your top technicians with confidence. Track every job and appointment through our intelligent calendar system that keeps you updated in real-time.
• Comprehensive Status Overview: Get instant visibility into your entire workflow with at-a-glance indicators showing which tickets need assignment, are currently in progress, and their exact stage in the resolution process.
• Flexible Ticket Management: Smoothly switch between unscheduled and scheduled tickets on your calendar view for efficient prioritization and resource allocation.
• Comprehensive Status Overview: Get instant visibility into your entire workflow with at-a-glance indicators showing which tickets need assignment, are currently in progress, and their exact stage in the resolution process.
• Flexible Ticket Management: Smoothly switch between unscheduled and scheduled tickets on your calendar view for efficient prioritization and resource allocation.
Project Management Tools
Take complete control of your project lifecycle from initiation to completion. Customize every aspect of project tracking to match your unique workflow and deliver results on time, every time.
• Fully Customizable Project Phases: Create and modify project phases to perfectly align with your methodology, ensuring Alga PSA adapts to your processes rather than forcing you to change yours.
• Comprehensive Project Setup: Launch new projects instantly with one-click creation that captures all essential details: custom status workflows, assigned clients and contacts, designated project managers, allocated hours, and critical timeline milestones.
• Fully Customizable Project Phases: Create and modify project phases to perfectly align with your methodology, ensuring Alga PSA adapts to your processes rather than forcing you to change yours.
• Comprehensive Project Setup: Launch new projects instantly with one-click creation that captures all essential details: custom status workflows, assigned clients and contacts, designated project managers, allocated hours, and critical timeline milestones.
Time Entry & Time Tracking
Our comprehensive time tracking system adapts to your unique business rhythm, providing visual insights into revenue opportunities while streamlining the entire time entry process. From flexible billing cycles to instant revenue visibility, take control of your most valuable resource—time.
• Flexible Time Periods: Design custom time periods that align perfectly with your business operations and billing cycles.
• Visual Billability Overview: Instantly identify billable hours and their rates through intuitive color-coding that shows your revenue potential at a glance.
• Flexible Time Periods: Design custom time periods that align perfectly with your business operations and billing cycles.
• Visual Billability Overview: Instantly identify billable hours and their rates through intuitive color-coding that shows your revenue potential at a glance.
Client and Contact Management
Centralize all your relationship data in one powerful hub. Keep every client detail, contact interaction, and business connection organized and accessible for superior service delivery.
• Complete Client Profiles: Maintain comprehensive client records with custom tags, document storage, and detailed information that keeps you ahead of their needs and expectations.
• Smart Organization Tools: Keep your client base organized with custom tagging systems and active/inactive filtering for focused relationship management.
• Complete Client Profiles: Maintain comprehensive client records with custom tags, document storage, and detailed information that keeps you ahead of their needs and expectations.
• Smart Organization Tools: Keep your client base organized with custom tagging systems and active/inactive filtering for focused relationship management.
Inbound Email Integration with Threading
Automatically transform every email into a trackable ticket. Streamline your client communication by automatically converting incoming messages into organized support requests, eliminating the need for manual intervention.
• Automated Ticket Creation: Convert incoming emails into structured tickets, eliminating manual data entry and ensuring no client request falls through the cracks.
• Multi-Platform Email Support: Connect both Microsoft and Gmail accounts simultaneously, giving your clients the flexibility to reach you through their preferred email provider.
• Automated Ticket Creation: Convert incoming emails into structured tickets, eliminating manual data entry and ensuring no client request falls through the cracks.
• Multi-Platform Email Support: Connect both Microsoft and Gmail accounts simultaneously, giving your clients the flexibility to reach you through their preferred email provider.
Centralized Document Uploads and Storage
Transform your business documentation into an organized, searchable digital asset. Keep every important file accessible, connected, and properly attributed for cohesive operations.
• Intelligent Digital Filing: Maintain all critical business documents in one secure, organized system that keeps your operations running smoothly without the chaos of scattered files.
• Advanced Search & Filtering: Locate any document instantly using smart filters that sort by file type, associated entities (users, tickets, clients), and custom parameters for lightning-fast retrieval.
• Intelligent Digital Filing: Maintain all critical business documents in one secure, organized system that keeps your operations running smoothly without the chaos of scattered files.
• Advanced Search & Filtering: Locate any document instantly using smart filters that sort by file type, associated entities (users, tickets, clients), and custom parameters for lightning-fast retrieval.
Translations for French, Spanish, German, and Dutch
Now your customers can access the client portal in their preferred language. Expand your reach and improve client experience with multi-language support.
• Four Language Options: Provide complete French, Spanish, German, and Dutch translations, allowing clients to navigate and interact in their native language.
• Client-Controlled Language Selection: Empower customers to choose their preferred language directly from the portal, giving them full control over their experience.
• Four Language Options: Provide complete French, Spanish, German, and Dutch translations, allowing clients to navigate and interact in their native language.
• Client-Controlled Language Selection: Empower customers to choose their preferred language directly from the portal, giving them full control over their experience.
Custom Domain Names
Transform your client portal into a branded extension of your business. Replace generic URLs with your company domain and customize the entire login experience with your colors and logo for a professional, cohesive brand presence.
• Branded Domain Integration: Use your own company domain for the client portal, creating a streamlined brand experience that builds trust and recognition.
• Custom Logo Display: Showcase your company logo prominently on the login screen, reinforcing your brand identity from the moment clients access the portal.
• Branded Domain Integration: Use your own company domain for the client portal, creating a streamlined brand experience that builds trust and recognition.
• Custom Logo Display: Showcase your company logo prominently on the login screen, reinforcing your brand identity from the moment clients access the portal.
Ready to Transform Your MSP?
Join the Growing Community of Forward-Thinking MSPs — Try Alga PSA Today!
Alga PSA provides everything you need to streamline operations and scale with confidence. See why MSPs consider us the most comprehensive and user-friendly PSA platform available.